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Lately we’ve talked a lot about the benefits of digital transformation, the myths and misinformation that may be keeping community banks from reaching their full digital potential, and the emerging digital transformation trends that are impacting the financial services industry. Chances are, if you’ve been following along and doing your research, you can clearly see …

Digital Transformation with Accrue: What Does It Look Like? Read More »

Learn how your financial institution can benefit from a digital transformation solution made just for community banks and credit unions. Many smaller financial institutions feel left behind in the age of digital transformation. They may wonder if there is room for financial institutions that value building relationships, offering hands-on help, and keeping a smaller circle. …

Accrue Features & Benefits Overview Read More »

The Covid-19 pandemic forced community banks to adapt faster than ever before and implement digital solutions to serve customers while maintaining social distancing requirements. Experts estimate the pandemic expedited the trajectory of digital banking solutions anywhere from three to ten years. Post-pandemic, the ball is in community bankers’ court.  Every business that survived the pandemic …

5 Myths Holding Community Banks Back from Post-Pandemic Digital Transformation Read More »

Paperless document management enables banks to serve customers faster while realizing cost-savings and improving compliance. In the past few years, many banks have started encouraging customers to go paperless. You’ve likely been asked by at least one company you do business with if you’d like to do so yourself. Why are banks pursuing this strategy …

Paperless Document Management in Banking Read More »

In today’s landscape, digital transformation in banking requires more than just offering an app or website to customers. It’s a full transformation of processes and company values, and it’s achievable for banks of all sizes. Anyone immersed in the financial services industry has likely read an article or had a conversation about how the Coronavirus …

Banking’s Delusions Of Digital Transformation Read More »

Small community banks are often underserved and overlooked when it comes to advanced technology. As such, many small bank leaders may think digital lending software is not designed for their institution and won’t be beneficial. They may believe they don’t have enough customers to warrant the effort involved in implementing an automated lending solution. The …

4 Advantages Digital Lending Can Offer Small Community Banks Read More »

Think of the last time you took a flight. Chances are, at some point during the flight — probably multiple times, even — a flight attendant or the captain took a moment to say, “We know you have many choices when you fly, so we thank you for choosing our airline.” For many travelers, this …

Experience Matters: 7 Ways to Provide Excellent Customer Service in Banks Read More »

What do the hospitality industry and digital banking transformation have in common? For me, the answer is innovation.  Almost 20 years ago, I was one of Salesforce’s early employees. My time at Salesforce was spent building software that was designed to make people’s lives easier through an emphasis on customer experience, automation, and integration. But …

From Accidental Restaurateur to Banking Innovator Read More »